All Dealer and Distributor orders are palletized freight. Pallets will be
strapped and shrink wrapped securely for Domestic LTL (Less Than
Truckload) transport. Real Reef Dealer and Distributor order
configurations are set to maximize pallet dimensions and weight to
insure the most freight savings. Orders of Real Reef rock are always in
layers of 6 boxes, which is one level on a pallet. Pallets will not
exceed 60\\\" in height, which is a maximum of 24 Real Reef boxes per
pallet. Additional non rock products will placed on top of the rock
boxes and combined to maximize freight savings.
When placing an order online via your Dealer account, we use the power of
technology to shop the best freight value from multiple carriers. A
balance of best service, delivery times and price are factored when
selecting a freight carrier to your destination. In the situation your
location does not have a loading dock or forklift, Lift Gate service
will be required to offload your freight upon delivery. Lift Gate
service must be selected in the shipping section when placing your order
online and will be an additional charge. Freight and Lift Gate service
pricing varies depending on location and the Freight Company.
Real Reef Rock is a manufactured Cultured Product with limited weekly
availability. Real Reef is sold on a first come, first serve basis.
Orders are put in cue each week and filled in order from first received.
Real Reef ships once a week on Thursdays, and all orders have to be in
by Wednesday 6:00 pm PST. If your order is after the deadline, or cannot
be filled, it will automatically be in cue for the following
week. Freight services are ground type general freight and often cannot
be tracked or guaranteed to be delivered at a certain time. Domestic
freight ranges from 3-8 days depending on your location. Generally
orders shipped on Thursday arrive the following Wednesday or Thursday,
but always destination dependent as Real Reef operations are based on
the West Coast.
When completing the shipping section of your online Dealer application,
please be thorough. Store hours, lift gate, contact information and
special delivery requirements are helpful and insure a successful
delivery. If you have further questions, please feel free to contact our
shipping department: [email protected]
Thank you !
The Real Reef Shipping Team